Refund and cancellation policy
Last updated: 11 November 2026
Plans
SAHASRA plans are prepaid for the period you choose (monthly, quarterly or yearly). Plans do not renew automatically, so there is nothing to cancel: if you don’t renew, the plan simply ends at the end of its period.
Refunds
- Payments for a plan that has started are not refundable, except as below.
- If you were charged twice for the same plan, or charged but your plan was not activated, we will refund the extra or failed payment in full.
- Write to within 7 days of the payment with your PayU reference (shown on the plan page in the software).
- Approved refunds are sent back to the original payment method through PayU within 5 to 7 working days.
Failed payments
If money was taken but the payment failed, it is usually returned automatically by your bank or PayU within 5 to 7 working days. If not, contact us with the reference and we will help.
WhatsApp e-bills
E-bill charges are taken from your VAAHAK wallet. A bill WhatsApp could not deliver is refunded to that wallet automatically.